About us

Our history – the evolution of The Welfare Call Group

About Us

As market leaders we have determined that monitoring vulnerable children on a daily basis is proven to be the most effective way to ensure their safeguarding and that they receive the best education possible. We monitor more than 41,000 children in Early Years, Statutory School Age and Post 16 Education for 75% of the UK market.

Established in 2002 our aim is to complement any agencies, worldwide, involved in the safeguarding of vulnerable children by collecting, analysing and reporting data. This empowers the increase in positive outcomes to be realised in school attendance and attainment.

Our 100+ staff are CRB/DBS and go through rigorous data collection, recording and safeguarding training programmes. We always try to accommodate ‘out of the box’ requirements, usually at no extra cost. This reflects our ‘can do’ approach.

Innovation is at the core of the business and our extensive in-house capabilities continually drive new product development allowing us to lead and provide effective and market leading solutions and services.

Students

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Schools

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Children in care have positive education experiences. In school, children in care have good attendance and behaviour. Permanent and fixed exclusions for pupils who are in care are low. The virtual school provides good support for schools to produce increasingly effective personal education plans, which include clear targets and the voice of the pupil. The engagement of children in care and care leavers in their education and pathway plans is improving.

Rutland County Council Children’s Services Inspection – 02/03/2020

All children in care, including those placed out of area, had an online personal education plan (PEP) meeting during the national lockdown, and this provided a good line of sight into the experiences of these children.

London Borough of Merton Children’s Services Inspection – 06/10/2020

Education is actively promoted for children in care and the virtual school is increasingly effective in ensuring that children make good progress and reach their potential. The quality and timeliness of personal education plans have improved significantly. Children benefit from regular reviews of their progress.

London Borough of Waltham Forest Children’s Services Inspection – 28/01/2019

The strong emphasis on ensuring that PEPs are of good quality and completed in a timely way is contributing well to children’s progress.

London Borough of Enfield Children’s Services Inspection – 04/03/2019

The virtual school provides effective support for the progress and attainment of children in care. The virtual school team has a sound understanding of the progress that children are making. As a result of effective support, many make good progress from their starting points. Personal education plans are mostly of good quality; they are reviewed termly and clearly identify the support that children need. Interventions are tailored to children’s needs and support their progress well.

London Borough of Barnet Children’s Services Inspection – 13/05/2019

Children and young people make good educational progress in care. Those who do not attend school have prompt access to suitable, good-quality registered alternative provision. Children’s progress is closely reviewed through personal education plans which have well-written targets, and this is an improvement since the last inspection. Urgent action is taken if children are missing from education or if their attendance reduces.

Worcestershire County Council Children’s Services Inspection – 17/06/2019

Personal education plans (PEPs) provide a sound basis to plan and review the progress children make. Children in care receive effective support from the virtual school staff, who understand their individual needs and act as effective advocates for them. This helps children stay on track to achieve their goals, and, consequently, many make good progress from their starting points.

London Borough of Tower Hamlets Children’s Services Inspection – 10/06/2019

The virtual school systematically monitors and evaluates the quality of personal education plans (PEPs), and, as a result, the quality of plans is improving. All PEPs have a clear focus on academic progress.

Swindon Borough Council Children’s Services Inspection – 01/07/2019

The rate of children’s attendance at school is rising. Relationships between the virtual school and designated teachers are strong. The personal education plan (PEP) process is well established and comprehensive. Children are making good educational progress.

Cornwall Council Children’s Services Inspection – 14/10/2019

The virtual school has a clear sense of purpose and direction and makes good use of performance data to target its activity to best effect. As a result, its influence and impact continue to grow. Ninety-six per cent of children in care have an up-to-date personal education plan (PEP). Better use is being made of the pupil premium grant.

Bedford Borough Council Children’s Services Focused Visit – 23/10/2019

has helped PEPs to completion last year

is used by schools in more than Authorities

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is accessed by school accounts

has an average of users access the system each weekday

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Welfare Call delivers the data you need to protect children and improve outcomes.