Protecting sensitive data. Protecting children.

Every piece of data we collect, store, and share has a child behind it.

From encryption and authentication to rigorous governance and independent testing, we take data protection as seriously as the children our services support.

Our Commitment to Security

For more than 20 years, Welfare Call has supported Local Authorities, Virtual Schools, and education partners across the UK.

Our clients trust us with some of the most sensitive personal data in the public sector — and we’ve built our entire infrastructure around keeping that trust.

We combine the security standards of a national technology provider with the ethics and accountability of a safeguarding organisation.

Our Security Framework

We follow a multi-layered approach that covers technology, processes, and people.

Certified & Accredited

• Cyber Essentials Plus accredited
• UK data centres accredited to ISO 27001 and PCI DSS standards
• Annual independent penetration testing by accredited specialists

Infrastructure & Encryption

• Data encrypted in transit and at rest using industry-standard protocols
• Multi-factor authentication and strong password enforcement
• Role-based access controls and audit logs for every user action

Governance & Compliance

• Full compliance with UK GDPR and the Data Protection Act 2018
• Documented and annually tested Business Continuity and Disaster Recovery plans
• Data Protection Impact Assessments (DPIAs) for all new services
• Regular staff training in data handling, information governance and safeguarding

People & Culture

• Every Welfare Call employee is DBS-checked
• Our teams complete annual security and GDPR training
• We embed “data responsibility” into every part of our daily operations

Transparency & Accountability

If you’d like to understand more about our approach, certifications or testing results, our Data Protection and Compliance team can provide documentation and guidance tailored to your Local Authority’s requirements.

Contact our Data Protection Team >

Your Data. Your Trust. Our Responsibility.

Welfare Call’s systems, staff, and standards are all built to ensure that trust is never compromised.

Find out more about our security standards > 

Download our security overview >